Press Releases

Today, Congressman Mike Lawler (NY-17), Congresswoman Jasmine Crockett (TX-30), and Congresswoman Nikema Williams (GA-5) led a bipartisan letter with 14 other members to U.S. Customs and Border Protection (CBP) to address concerns over delayed processing times impacting applicants to the Global Entry Program. This letter comes after a noticeable increase in Global Entry-related casework in congressional offices and complaints from constituents over extended wait times to process applications over the past several months.  

"Every day, more and more of our constituents are contacting our district offices for help regarding wait times and are seeking additional information regarding the status and processing of their Global Entry applications," said the members. "One Texas resident reported that 'he’s waited nearly a year for word on his Global Entry renewal application.'"

"When seeking clarity as to the average wait time, however, CBP appears to be providing conflicting messaging. On one [of the agency's] websites, [cbp] claim[s] that processing time for Global Entry may take between four to six months—on another it states it can take up to a year," the members concluded. "For the majority of our constituents, this seems to be an unreasonable length of processing time.  As a result, Congressional offices are forced to dedicate additional time and resources that could otherwise be devoted to different constituent service demands and needs."

The members conclude the letter with a series of questions pertaining to issues impacting the Global Entry Program's processing of applications, and ask U.S. Customs and Border Protection to respond by May 31, 2024.

The full letter can be viewed here.